Part of the Solution

Thousands of clubs across Australia are working hard to reduce problem gambling. Australia now has one of the lowest problem gambling rates in the world, averaging less than 0.5% of the adult population.

Find out how clubs are helping:

Access to 24/7 Counselling

Counselling is the most effective tool to help problem gamblers think about, and take control of, their behaviour. Clubs provide patrons with free access to 24/7 counselling services through the promotion of the government-funded "Gambling Help" service. Many clubs across Australia also subscribe to comprehensive in-venue responsible gambling programs, such as ClubSAFE.  These programs have been developed with input from leading researcher and as a result, offer tools which go beyond simple compliance with legislation and regulation. 

Do you need counselling or know somebody that does? Click here

Trained Staff

When it comes to helping problem gamblers, club employees are the industry's biggest asset.  Frontline staff are trained in responsible gambling practices and many are equipped with the skills and knowledge to identify and offer assistance to problem gamblers.

Every club in Australia that offers gaming has staff trained certified in the responsible conduct of gambling (RCG). 

In NSW alone, over 40,000

people undertake RCG training each year at an estimated cost of $4 million.  Training for staff represents a significant investment.

First Class Self-Exclusion Programs

Self–exclusion is a process that allows problem gamblers to ban themselves from gambling activities at their local clubs. It plays an important role in the recovery process for problem gamblers, as it prevents affected individuals from playing while they seek treatment.

Studies have proven that self-exclusion is very effective, and for many problem gamblers, it represents the first step taken on the path to recovery.  

All clubs across Australia that offer gaming currently provide patrons with the option to exclude themselves from gaming venues, and the industry is constantly making improvements to our self-exclusion systems.  If you'd like to know more about self-exclusion, contact your local club manager.  

No Credit Betting

There is a big difference between using your own money to gamble and spending money you don’t actually have.

That’s why it’s impossible to use a credit card to play a poker machine in a club and ATMs in clubs don’t allow cash withdrawals on credit cards.

To promote responsible gambling, clubs also ban offering lines of credit and short-term loans for gambling.  Moreover, Clubs Australia supports a complete ban on online credit card gambling, where currently it is common practice for many gambling providers to offer credit facilities.

And More... 

In addition to strengthening self-exclusion systems, staff training, banning credit betting and providing access to 24/7 counselling, there are other ways the club industry is helping to make a difference.

We know that problem gamblers have difficulty knowing when to stop and continue to play - even when they are ahead. This is why clubs have rules about paying large prizes via cheque, so that winnings are deposited in the bank, removing the temptation to keep playing. 

Clubs also understand that responsible advertising plays a role in reducing problem gambling. You won’t see your local club advertising gambling on television or radio during a football game or tennis match.

And unlike casinos, clubs don’t offer gambling 24 hours a day. This means problem gamblers are forced to take a break. Some clubs even provide time-out rooms for gamblers.

If you have visited a club recently, you may have noticed the many signs and posters which promote "Gambling Help" services, letting people know that help is available. 

These measures all form part of the club industry’s collective commitment to responsible gambling. 

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